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Staff Experience Researcher, Enterprise



New York, NY, USA
Posted on Monday, August 28, 2023

The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays, and how Asana can empower teams to thrive in a collaborative environment. Our work informs teams at every level of the company and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, Engineering, business, and marketing teams to get deep insights into our customer's behaviors and attitudes, translating them into actionable recommendations across the company. We think big about new areas, test developing concepts, and evaluate products and services once they’ve rolled out.

You’ll be joining as a senior member of the Enterprise Pillar, where we enable the world's largest organizations to achieve their objectives and deploy Asana at a tremendous scale. Your research will inform decisions and strategic initiatives including visioning and roadmap prioritization for this pillar.

This role is based in our New York City office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What you’ll achieve

  • Be a UXR leader for the Align Area within the Enterprise Pillar - inform the vision, strategy, and priorities
  • Build a well-rounded understanding of our enterprise customers and communicate that empathy throughout the company
  • Through your research and leadership skills, ensure that we ship meaningful, informed customer experiences that achieve business goals
  • Identify and prioritize research needs and proactively plan your roadmap in partnership with fellow leads and product teams
  • Balance strategic and tactical research to deliver high-impact results; coach & empower teams to conduct focused product research
  • Provide guidance to teams outside of project work to help them make sound, customer-backed decisions
  • Collaborate with UXR pillar leadership to recognize insights themes and connect dots across areas and pillars
  • Recommend and implement improvements to the team’s process, tools and communications
  • Partner with Research Ops to help scale our work, supporting our ambition to have best in class research and insights for our product teams
  • Provide thought partnership and guidance to fellow UXRs and contribute to building a connected and cohesive team culture among NYC UXRs

About you

  • 5+ years of experience practicing UX Research for digital products with a wide variety of research methods applied across the product development cycle
  • Experience building for complex, enterprise-focused B2B platforms
  • 2+ years as a mentor to fellow researchers and teammates
  • Able to develop and apply frameworks and model-thinking
  • Experience guiding product strategy informed and backed by insights
  • Able to distill research findings into clear, actionable, and practical insights that help your teams meet business goals
  • Quickly build trust and rapport with stakeholders at every level
  • Foundational knowledge of information architecture, design principles, and content strategy for both web and mobile
  • Able to think critically to diagnose issues, roadblocks, and gaps in thinking
  • Strong organizational skills; ability to manage multiple projects at various stages in the research cycle
  • Skilled presenter and persuasive communicator

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $207,000 - $263,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

  • Mental health, wellness & fitness benefits
  • Career coaching & support
  • Inclusive family building benefits
  • Long-term savings or retirement plans
  • In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.