Asana’s Customer Education team is looking for an experienced multimedia designer to develop rigorous, effective, and delightful learning experiences for Asana customers.

As a member of the Customer Education team, you’ll be part of a team that cares deeply about creating learning experiences that deliver delight and value at scale. We want our customers to not only become Asana experts, but champions of our brand. Our educational experiences are central to that strategy. This role reports to the Customer Education Program Lead and will be based in San Francisco.

This role is based in our Dublin office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What you’ll achieve

• Partner with instructional designers to create innovative and delightful visual assets such as illustrations, infographics, GIFs, animations, Asana projects, and more, to teach a variety of topics and skills
• Record and edit educational videos using tools like Final Cut, Premiere Pro, and After Effects. Record live-action footage in-house or in collaboration with external vendors
• Utilize adult learning principles and instructional design best practices to produce visually engaging learning experiences that support desired learner outcomes
• Contribute to the development of a unique look-and-feel of our customer education experiences in partnership with our Brand team
• Apply a global lens to the learning experiences you design, ensuring our entire global customer base has access to best-in-class learning solutions
• Analyze the effectiveness of educational content and continuously improve our customers’ learning experience via data-driven decision-making
• Develop your craft by staying up to date with industry changes, sharing best practices, and receiving/offering feedback on learning experiences that you and your teammates develop

About you

• Strong visual and content design skills. The learning experiences you create are not only beautiful and engaging but informative and educational
• Experience with visual designer who has a sensitivity to style, a passion for precision, and knows how to distill complex topics into delightful, digestible visuals
• Deep empathy for your learners – in this case, Asana’s customers. You’re passionate about finding innovative ways to increase learner engagement, delight, and retention
• Foundational understanding of instructional design and adult learning principles
• Experience with graphic design, responsive design, simulations, animation/motion graphics, and other visual content mediums
• Proficient at adapting resources to varied user needs and adjusting content regularly based on data, training-related feedback, and product updates
• Build relationships with cross-functional stakeholders
• Experience with video editing tools such as Final Cut, Premiere and After-Effects and with eLearning tools like Articulate, Camtasia or Captivate
• Experience with creating high-quality, live-action recordings
• Experience with graphic design software such as Photoshop, Figma, and Illustrator
• 3+ years crafting visual media including videos, gifs, illustrations, animations, images, and infographics.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €85,000 - €109,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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