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IT Service Desk Technician

Elation Health

Elation Health

IT
New Zealand
Posted on Wednesday, May 15, 2024

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

You will be joining a highly motivated IT team. We are responsible for design, implementation, and support of the corporate infrastructure. We identify scalable solutions and create a user-friendly experience. Our endpoints are 95% MacOS and 5% Windows. We are a SaaS first organization (e.g. Google Workspace, Okta, Slack, Zoom, Jira, etc.). This role supports all our team members and performs a variety of technical duties with a focus on internal IT services.

Responsibilities

  • Triage, troubleshoot, resolve, and escalate inbound service desk requests
  • Accounts and access lifecycle management including on-boarding, off-boarding, and team changes
  • Asset and license management including procurement, deployment, and configuration
  • Maintenance and enhancement of internal knowledge base and playbooks
  • Effective usage and monitoring of automation workflows and tooling

Requirements

  • 1-3 years of experience in IT support and service delivery
  • 1+ years of experience with asset management, procurement, and SaaS administration
  • Mac OS based experience including Apple business solutions and Apple device management
  • Experience with MDM (Kandji, Microsoft Intune, Jamf, etc.)
  • Experience managing SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
  • Awareness of no-code automation platforms (Okta Workflows, Atlassian Automation, BetterCloud, etc.)
  • Strong problem solving and communication skills
  • Curiosity to research, learn, and implement new technologies
  • Bachelor’s degree in Computer Science, Information Technology, or related field

Bonus Points

  • Scripting experience (Python, Bash, AppleScript, Google Apps Script, etc.)
  • API experience (Postman, etc.)
  • Relevant Industry Certifications (e.g. SaaS, MDM, ITIL, etc.)

Salary range: 55,000-65,000 NZD


Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.


As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy.

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption.

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.