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Head of Revenue Strategy - Global Customer Success



Customer Service, Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, April 10, 2024

We are seeking an experienced Strategy and Operations leader to lead our Global Customer Success Strategy team supporting Customer Success, Professional Services and Renewals.

The Head of Revenue Strategy - Global Customer Success, along with the team they will lead, will partner with Asana’s Customer Success leadership team to define global, regional and segment-level Customer Success strategy; drive operational excellence; and lead strategic initiatives in support of this high-growth business. Striving for predictability, scalability and repeatability in the value Asana brings its customers will be a core part of your mission. You will report to Asana’s Global Head of Revenue Strategy & Analytics.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

  • Define Asana’s global Customer Success strategy over a 1-3 year time horizon, acting as a strategic partner to Global Head of Customer Success
  • Translate the 1-3 year go-to-market strategy into a set of decisions, investments, and detailed plans during annual planning season in partnership with Customer Success and Finance
  • Drive data-driven decision-making and proactively surface insights to the business. Drive core business cadences to monitor the health of the business (e.g. KPI tracking, forecasting, QBRs)
  • Identify, own, and execute strategic initiatives to up-level Asana’s customer post sales experience, often working cross-functionally across customer success/sales/operations/marketing/product/people and talent
  • Firmly establish and support a robust forecasting process tailored for the Customer Success teams
  • Nurture and mentor the team, establishing clear goals and fostering a spirit of collaboration and innovation.

About you

  • 10+ years of experience in strategy, operations, consulting, or similar roles within a SaaS enterprise environment
  • Experience supporting Customer Success, Renewals, Professional Services, and Support
  • Build and manage teams with multiple layers, fostering a strong team dynamic and promoting growth
  • Act as a valued advisor to executive stakeholders, ensuring cross-functional collaboration, an attribute built up from your previous engagements.
  • Experience managing complex projects end-to-end; from inception to design to execution and, ultimately, impact
  • Make data-driven decisions with your strong analytical mindset, using complex data sets to create actionable strategies.
  • Excellent communication and presentation skills, including ability to simplify complex ideas and systems

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $234,000 - $316,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

  • Mental health, wellness & fitness benefits
  • Career coaching & support
  • Inclusive family-building benefits
  • Long-term savings or retirement plans
  • In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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