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Cayaba Care Coordinator (Member Experience)

Cayaba Care

Cayaba Care

Posted on Tuesday, July 2, 2024

About Cayaba Care

Cayaba Care is a building support service to reimagine maternity care and create a new standard for healthcare, especially for Black and Brown communities. The US has some of the least favorable outcomes among developed nations and is the only country not to guarantee access to provider home visits and these poor maternal-fetal outcomes disproportionately impact women of color and underserved populations across major US cities. Our team is focused on building technology-enabled solutions to deliver holistic, home-based clinical and non-clinical maternity services that are supplemental to a patient’s primary obstetric care to reduce barriers and improve patient outcomes.

Our Values:

  • Healthcare is Human: We partner with the communities we serve to address the unique needs of our patients and support whole-person care.
  • Pursue Excellence: We earn & build trust with our patients, partners, & each other by striving for excellence without compromising our standards.
  • Uplift: We elevate and center underrepresented voices.
  • Embrace Innovation: We are creative & resourceful in getting things done.
  • Together, not alone: Moving maternal healthcare forward is a shared responsibility that we all care deeply about.

To learn more about Cayaba Care, please visit

Job Description

The Cayaba Care Coordinator will be instrumental in facilitating coordination among the Cayaba interdisciplinary team, with a focus on scheduling and supporting the team with admin tasks.

This role will report to the Director of Care Programs and Operations.


  • Handle incoming calls from members or other stakeholders
  • Schedule and confirm enrollment and follow-up visits daily
  • Maintain and monitor care team staff schedules via scheduling dashboard
  • Verify insurance and consent completion
  • Triage calls, texts, and messages from members and redirect to MNs and/or other care team members as needed.

This Role is for you if you:

  • Insurance verification experience
  • Thrive in a fast-paced, high-growth startup environment
  • Someone who can take direction, learn quickly, and work independently
  • Are an organized self-starter, highly motivated, and collaborative who thrives an entrepreneurial environment
  • Adaptable and comfortable with quick turnaround times
  • Are motivated by a mission-driven organization and passionate about healthcare

Qualifications & Skills:

  • 1-4 years of experience as a patient care coordinator in a fast-paced environment
  • Strong attention to detail and ability to multitask
  • Authorized to work and located in the United States
  • Ability to communicate effectively
  • At least 2 years of consistent EHR/EMR system experience specifically in the scheduling, insurance verification, and/or revenue cycle setting

Additional, nice to haves:

  • Certified Administrative Professional (CAP)
  • Professional Administrative Certification of Excellence (PACE)
  • Experience with Welkin, Acuity, Athena (EHR), Ring Central