Head of Customer Success

At Classkick our vision is that every student on the planet is happy and successful in their education. We want to ensure 100M students happily get the support they need - thanks to thoughtful, simple technology creating opportunities and development for kids that simply wouldn’t otherwise exist.

We’re seeking a driven, customer obsessed, product-oriented, and compassionate customer success leader to leverage the tremendous reach of Classkick’s global footprint (10M students/year, 50M-100M minutes of usage/month, NPS of 81). They will uplevel our Customer Success function, make our customers even happier, and gain more value for CK externally and internally.

This might be interesting to you if you want to help build out the customer team of a next generation product, that millions of students and educators around the world love. You’ll inherit a strong product, and a very large and engaged user base. You will sit with leadership and report to the COO to transform an early stage customer team into a world-class district focused high retention and high growth organization. In doing so, you will ultimately help transform and improve how schools and districts customers, teachers and learners in education and technology grow value in their bottom line: student learning.

You’re a great fit if you are data & relationship focused, organized, methodical, and have experience creating customer success teams. You hustle for the customer. You like collaborating with product and engineering to drive more customer value, more efficiency, and higher quality in the company’s customer base. You operate on retaining large customers and always make it easy for customers to say yes. You have a strong tech and education background, e.g. growth stage SaaS and education startups.

You will manage our Classkick Customer Success, Retention, Onboarding, and Support to ensure all of our customers are successful with Classkick, and work closely with Sales and Engineering. You will leverage product and usage data to build on existing relationships, while identifying new relationships with school district leaders. You will use your track record of millions of dollars in customer retention to improve and execute the Classkick customer success strategy. You will become an expert on Classkick customers, solutions, and student outcomes data to execute onsite and virtual meetings with happy customers and decision makers. You will communicate feedback, requirements and suggestions from customers back to the product team to advise our product roadmap.

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