At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.

As a key member of our sales strategy and operations team, the associate will play a crucial role in managing the operations of a full multi-channel sales force, helping support the build of world-class sales-enablement technology, and strategically evaluating new opportunities for growth and expansion. The success of our sales operations team will be a fundamental differentiator in our ability to meet key company growth goals over the next decade.

The ideal associate will demonstrate excellent attention to detail and accuracy and will have a “roll-up their sleeves” mentality. Your operational skills will be key in ensuring the efficiency and effectiveness of our current agency operations and will be a key partner in the growth of this business area. Additionally, you should be comfortable taking ownership of your piece of the business and have a desire to learn and take on more responsibility as you and your role evolves with Devoted Health.

Your Responsibilities and Impact will include:

• Work cross functionally with legal, compliance, and sales operations to develop relevant materials, test new concepts, and deliver growth goals

• Align needs and deliverables across all levels of the organization while managing timely delivery of projects and assets related to goals and budget

• Manage and track projects related to agency contracting, development, and maintenance

• Manage and QA work streams related to agency contracting enhancements

• Build and monitor operational KPIs to track progress and identify flags

• Leverage and assist in developing new tools to enhance workflows

• Effectively prioritize requests and adapt procedures, processes and techniques in a dynamic, fast-paced environment

• Perform any other ad-hoc job related duties as requested
  

Attributes to success:

• Strong attention to detail and organizational skills

• Comfortability with contracts and legal documents

• Desire for continuous process improvements

• Ability to balance multiple initiatives and prioritize workload

• Strong organizational, interpersonal, communication and presentation skills

• Ability to react to deviations and quickly course-correct

• High level of self-motivation; ability to accomplish goals independently

Required skills and experience:

• 1-2+ years in operational, legal, or administrative-type roles

• Collaborative team player, ability to work well with others

• Forward-looking and proactive self-starter

• Excellent critical thinking and communication skills; able to break ambiguous problems into smaller, manageable pieces and explain it to cross functional partners and senior stakeholders

• Persistence in problem-solving; willing to “try things out” and iterate continuously to find solutions

• High proficiency in Excel/Sheets

• Previous contracting experience a plus

• Previous Medicare Advantage experience a plus

• Previous SQL experience a plus
  
  Salary Range: $53,000 - $85,000 / year

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.