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Pharmacy Technician: Medication Adherence

Devoted Health

Devoted Health

Posted on Thursday, June 20, 2024

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

As our Pharmacy Guide, you will have the opportunity to be in a role you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the medication journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain and pay for their medication. You will be an integral part of our Devoted team, empowering our members to meet their health goals and live healthier lives.

Your Responsibilities and Impact will include:

  • Conduct assessments of medication adherence patterns, including factors contributing to non-adherence

  • Provide counseling about how to take medications correctly

  • Provide medication refill reminders

  • Deliver education about financial assistance programs (federal, state, and private) for medication out-of-pocket costs

  • Engaging with providers to coordinate prescription refills and renewals

  • Engaging with pharmacies to coordinate prescription fulfillment

  • Helping identify members who may be at-risk for medication non-adherence

  • Identifying and acting to address specific drivers of medication non-adherence

  • Serving as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharing

  • Assisting members with enrolling in medication co-pay assistance programs

  • Scheduling member appointments with our clinical pharmacists or clinical team for medication adherence issues or medication reconciliation

Required skills and experience:

  • Nationally Certified Pharmacy Guide (CPhT) with at least three years of work experience in a pharmacy.

  • Desire and ability to listen and engage with our members in a telephonic setting

  • Customer service is built into the very fibers of your being

  • Experience working as part of a multidisciplinary care team

  • Comfort with multi-tasking: you’ll be speaking with members and typing notes at the same time

  • You’re a great team member with a can-do attitude; you’re self-reflective

  • Ability to work 8:30am - 5:00pm CST or MST

Desired skills and experience:

  • Experience working in a call center environment (in-person or remote)

  • Experience caring for Medicare patients

  • A strong desire to continue to work closely with aging patient populations

  • Experience with Medicare Part D operations

  • Experience with pharmacy-related quality assurance (QA) work

  • Bilingual in Spanish or Haitian Creole


    Salary Range: $21-$26 per hour

    Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

    Our Total Rewards package includes:

    • Employer sponsored health, dental and vision plan with low or no premium

    • Generous paid time off

    • $100 monthly mobile or internet stipend

    • Stock options for all employees

    • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

    • Parental leave program

    • 401K program

    • And more....

    *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

    Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

    Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

    As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.