At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit more about this role:

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

The Manager for Population Health is responsible for supporting the identification of opportunities to improve clinical outcomes for Devoted’s membership; partnering with clinical, operations, and technology teams to prioritize and build those enhancements; overseeing the operations around select clinical outcomes; and then tracking our progress and helping our teams do excellent work at scale. This role reports to the Director of Population Health.

• Some of the questions you’ll help drive answers to include:

  • Are we on track to meet our clinical quality and care outcomes? How can we improve existing or develop new workflows and processes to ensure we meet our clinical quality and care outcomes?

  • How do different interventions compare in their success at addressing preventative care gaps?

  • How are we doing at addressing related clinical opportunities?

• Some of the clinical interventions you may help develop and improve include:

  • Care support by doctors, pharmacists, and care coordinators to members after they’ve had a fracture leading to a hospital event

  • Multi-channel communication strategy to help more members get colon and breast cancer screenings

  • Workflows for enabling teams to address related clinical opportunities, and how those pathways vary based on where the member is in his/her care journey and the capabilities of the Devoted personnel working with the member.

Key attributes of success:

• You are energized by the challenge of learning new work, collaborating on cross-team projects, solving complex challenges, and getting things done quickly that make a difference in our members’ lives.

• You have excellent attention to detail and follow through. You are able and willing to jump into the weeds, including manual review of data that informs workflow improvement or new insights into performance.

• You have strong technical and numerical fluency. You’re able to independently perform analyses to help solve complex challenges. You’re able to draw conclusions from these analyses.

• You enjoy developing and executing on plans that get us from problem solving to full implementation, bringing along all stakeholders in that process.

• You are an effective verbal and written communicator, and can clearly articulate your approach and assumptions while thinking through a problem.

• You are able to collaborate with and learn from diverse teams ranging across technical (like product managers, software engineers, data scientists) to clinical (with nurse practitioners, care coordinators, and member outreach specialists and others) colleagues.

• You are able to thrive in a startup environment which means being a proactive self-starter; a transparent communicator about your work, what’s going well, and what’s not; and thoughtful about adapting to and improving the processes by which we work as we scale.

Desired skills and experience

• Work experience in highly analytical environments, preferably in healthcare or demonstrated interest in the area and a track record of learning about new industries (such as in consulting).

• Two or more years of proven success in an operations, management, or consulting role.

• Demonstrated excellence in data-driven work. Proficient in Excel/Google Sheets. The ability to self-serve data with SQL queries and/or Looker is a plus.

Why you will love this role:

This role has a broad and energizing mandate that’s at the heart of Devoted’s mission: how do we improve the clinical outcomes for our members who need additional help? You’ll work across clinical and technology teams at Devoted, deepening your experience of healthcare challenges at a company doing new, excellent work at massive scale.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

Salary Range: $74,000 - $145,000 per year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.