At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy.

As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes.

This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families.

This role requires being onsite within Chicago, Illinois

Key Results:

• Growth: Deliver X% growth in hours and revenue in the assigned territory.
• Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory.
• Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability.

Role Responsibilities:

• Business Growth and P&L:
• Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
• Implement initiatives that contribute to organic YoY growth within the territory.
• Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
• Operational Excellence:
• Implement operational playbooks that drive consistency and efficiency within the territory.
• Execute standardized processes and resource allocation frameworks.
• Support efforts to standardize reporting and data accuracy within the territory.
• Innovation and Strategy Implementation:
• Support the implementation of new initiatives and operational models within the territory.
• Contribute to data-driven processes within the territory.
• Team Leadership:
• Support and contribute to the development of teams aligned with Honor’s mission.
• Execute goals and expectations set by management within the territory.
• Support collaboration within the territory.

Competencies:

• Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results.
• Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution.
• Champions Change with Purpose: Helps teams adopt new processes within the territory.
• Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results.

Qualifications:

• 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams.
• Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement
• Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives.
• Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools.