Role Overview

We have a unique network of over 4,000 non-profits throughout the US and Canada. As we scale, we want to make sure we’re not sacrificing our service quality to these fantastic organizations. The Donation Communications team member will be a key part of maintaining these important relationships.

The Donations Communications role is a part-time, contract position for 10-20 hours per week. Their priority is to help ensure that all required donation information is collected and that the nonprofit user experience is seamless on the LiquiDonate software platform. Through a mix of email and phone comms, this person will do regular outreach to our nonprofit network to keep their account information up to date. They will also keep track of donation receipts and signatures. In addition, this role will also be responsible for fielding any carrier issues with shipping donations and following up with the carrier until there is a resolution. Smaller projects may include generating leads for new nonprofit partners or assisting in comms for surveys. The Donations Communications role will work primarily with the Director of Operations and Director of Circularity.

Key Responsibilities

• Donation receipt communication and follow up via emails and phone calls
• Nonprofit communication for donation matching, including reminders, address verifications, and more
• Tracking carrier issues and manage shipping resolutions
• General nonprofit outreach for registration to platform
• Other tasks related to maintaining positive nonprofit network relationships

Qualifications

• Customer service/success experience or UX experience
• Comfort with email and phone communication
• Past experience working with non-profit (ideal)
• Highly organized, able to keep track of multiple open items at the same time
• Fluent in English

Compensation

• $20/hour, contract
• Expected 10-20 hours per week

Application Process

Please complete the application form or email a cover letter and resume to careers@liquidonate.com