Location: Illinois (Remote with some territory based travel)

Compensation: $60,000–$80,000 base

Experience: 2+ years as a school social worker, counselor, or school-based mental health professional

About Maro

Every school counselor knows the feeling: a student in crisis lands on your caseload, and you think we could have caught this earlier. At Maro, we’re on a mission to eliminate the average 11-year gap between first symptom and treatment in youth mental health.

We partner with schools to shift from reactive, crisis-driven mental health support to proactive, universal mental health screening that identifies struggling students before they hit a breaking point. Our platform gives schools the capacity to screen every student, follow up with those who need support, engage families, and connect kids to the right care, fast.

We're growing quickly across Illinois and beyond, and we're building a passionate team of people who've lived school mental health from the inside and want to help entire systems do it better.

As a K12 Partner Success Manager, you'll be the trusted partner to school counselors, social workers, psychologists, and administrators who are trying to build something better for their students. You'll help them implement universal screening, design follow-up workflows and create systems where fewer kids slip through the cracks.

You'll spend your time onboarding new schools, coaching teams through implementation challenges, visiting campuses, and helping partners operationalize what "proactive mental health" looks like in practice. You'll own renewals, spot expansion opportunities, and serve as the voice of your schools back to the Maro team.

This role is ideal for someone who's spent years in school-based mental health and is ready to multiply their impact by helping dozens of schools do this work well.

• Lead the onboarding of new school and district partners
• Configure screening workflows based on each school’s structure, staffing, and student population
• Train counselors, social workers, and support staff on how to use Maro effectively
• Support schools in building screening calendars, consent workflows, and response protocols
• Ensure fidelity to best-practice screening and follow-up models

• Serve as a trusted advisor to school-based mental health teams
• Guide partners on screening selection, ethical practices, and trauma-informed approaches
• Help teams design structured follow-up plans for at-risk students
• Help schools differentiate between needs that can be managed in-school vs those requiring outside referral
• Support best practice documentation

• Act as the primary point of contact for assigned school partners
• Build genuine, trust-based relationships with counselors, social workers, and administrators
• Proactively surface risks, challenges, and opportunities
• Conduct regular check-ins and strategic planning sessions
• Represent your school partners' needs and feedback internally at Maro

• Own the renewal process for assigned accounts
• Ensure high partner satisfaction, retention, and advocacy
• Identify opportunities for expansion within districts
• Help district leaders see and articulate the impact of their screening programs
• Help quantify and communicate impact

• Surface insights from the field to inform product, workflows, and training
• Help refine our implementation playbooks and frameworks
• Contribute to new training materials and best-practice resources

Required

• 2+ years of experience as a school social worker, school counselor, school psychologist, or similar role
• Deep familiarity with school-based mental health workflows
• Experience supporting students across varying acuity levels
• Strong communication skills with both clinicians and administrators
• High emotional intelligence and relationship-building ability
• Comfort with technology and digital platforms

Preferred

• Licensed or credentialed counselor, social worker, therapist, etc.
• Experience with MTSS frameworks
• Experience with universal or targeted screening programs
• Experience working across multiple schools or district
• Familiarity with Medicaid, community mental health, or referral networks

• You care deeply about student mental health
• You believe early identification matters
• You are systems-minded, not just case-minded
• You’re organized, proactive, and calm under pressure
• You’re comfortable working with administrators and clinicians alike
• You want to scale your impact beyond a single school

This role sits at the intersection of Student mental health, School systems, Family engagement, Prevention, Early intervention