Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

Step into a crucial role as the Executive Assistant alongside our dynamic leadership team. We highly value the distinct blend of expertise and insight that an experienced EA delivers. Be the cornerstone of efficient task coordination, impeccable prioritization, clear communication, and an understanding of team dynamics. This role is an opportunity to make a profound difference in our mission.

What You’ll Do

• Skillfully manage calendars, ensuring efficient use of time while adeptly addressing potential overlaps.

• Strategically allocate executive time, focusing on the most critical engagements and proficiently filtering out the non-essential.

• Act as a key liaison between executives, our diverse internal teams, and external partners, fostering clear and cohesive communication.

• Systematically organize and prepare materials for executive meetings, presentations, and engagements and proactively identify and handle all follow-up actions.

• Oversee and coordinate household responsibilities and tasks as needed, ensuring a harmonious balance between professional and personal life commitments.

• Coordinate travel arrangements with meticulous attention to detail and precision, including planning itineraries and essential documentation.

What Will Enable You

• A minimum of 5 years of substantive EA experience, preferably in vibrant settings like startups or operationally fluid environments.

• Stellar communication skills, carefully cultivated over years of experience, enabling you to articulate both in speech and writing.

• Demonstrated prowess in foreseeing executive needs and addressing them with foresight, showcasing keen people intuition.

• A track record of working with discretion, handling sensitive information with the utmost diligence and care.

• Adaptability to a fast-paced and ever-evolving work environment, demonstrating unwavering responsiveness and availability to address pressing needs and unexpected changes with finesse.

• Flexibility to be physically present in our Fairfield, CA office and around the Bay Area, in addition to accompanying leadership on frequent travel throughout the US.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.