Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview
A Forward Deployed Software Engineer believes in the power of empowering communities through software. If you’re eager to leverage tech for social good and bridge the gap between communities and technology, this role might be your calling. Partnering with diverse stakeholders, you will be instrumental in implementing our products into a myriad of environments and extending them to new use cases. If you possess a knack for unraveling technical intricacies and rebuilding software into more accessible solutions, you're the person we're hoping to welcome to our team.

What You’ll Do

• Collaborate with small teams in the complete execution of high-stakes projects in close proximity with our customers, doing anything needed to ensure project success and team efficiency.

• Engage in architectural discussions with fellow engineers, shaping the technical foundation of projects and influencing their scalability, performance, and overall success.

• Develop custom applications, where the quality and innovation of your coding contribute to our product's uniqueness, success, and real-world impact.

• Interact with customer leadership and establish strategies for your team, impacting customer satisfaction and the strategic direction of projects and teams.

What Will Enable You:

• At least 5 years of experience in software engineering at a product-driven company, coupled with keen interpersonal awareness and enthusiasm for customer engagement. You thrive on being in close proximity to the problems your software is meant to solve.

• Completed undergraduate studies in Computer Science or a related field.

• Proficiency in programming languages such as Java, Python, JavaScript/TypeScript, or C++. If you excel in other languages, we recognize and value that expertise.

• Practical knowledge of database technologies, including SQL (like PostgreSQL, MySQL) and NoSQL systems (like MongoDB, Cassandra).

• Hands-on experience or familiarity with cloud platforms, with emphasis on Google Cloud, and an understanding of tools such as Docker and Kubernetes.

• Familiarity with version control tools and experience or interest in CI/CD pipelines, including but not limited to tools like Jenkins, Travis CI, or CircleCI.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.