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Implementation Program Manager



Oakland, CA, USA
Posted on Wednesday, July 3, 2024

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

As an Implementation Program Manager, you'll spearhead customer implementations of our game-changing products, driving tangible social impact by getting our software in the hands of the people who need it most. This role is not just about managing outcomes but also shaping customer expectations and experiences. You'll work closely with customers and internal teams to ensure efficient planning, initiation, and execution of product implementations. If you're ready for high ownership and the chance to make a real difference, we want you on our team.

What You’ll Do

  • Lead Cross-functional Projects: Oversee end-to-end project management, coordinating efforts across diverse teams to ensure timely and successful delivery of innovative FinTech solutions.

  • Client Engagement: Serve as the primary point of contact for clients – ensuring clear communication, managing expectations, and delivering exceptional service.

  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, both internally and externally, to ensure project alignment and success. You are a bridge between customers and cross-functional internal teams, translating business needs into actionable plans and ensuring cultural alignment.

  • Strategic Planning: Develop and implement project plans aligned with business objectives, leveraging your strategic consulting background to drive impactful outcomes.

  • Data-Driven Decision Making: Utilize analytical skills to monitor project performance, identify trends, and make informed recommendations for continuous improvement.

  • Agile Methodologies: Apply agile principles and methodologies to enhance project delivery transparency, speed, and adaptability – fostering a culture of continuous innovation to boost efficiency and scalability

  • Risk Management: Identify potential project risks and develop mitigation strategies to ensure timely and successful project completion. Identify and remove roadblocks to enable engineers and other team members to focus on their core responsibilities.

  • Resource Allocation: Optimize resource allocation and utilization, balancing project demands with team capabilities to maximize efficiency and productivity.

  • Performance Metrics: Establish and track key performance indicators (KPIs) to measure project success, ensuring alignment with organizational goals and client expectations.

  • Strategic Insight: Influence product direction and strategy through implementation feedback and insights.

What Will Enable You

  • 5 years of experience in managing implementation projects, ideally in a customer-facing role.

  • Experience in management consulting for diverse customer archetypes and organizational cultures, and having the ability to navigate seamlessly across a wide range of environments and adapt to their specific needs.

  • Strong understanding of various project management methodologies (e.g., Agile) and productivity tooling (e.g., JIRA), as well as experience creating effective tracking systems.

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups.

  • A proactive, low-ego approach to problem-solving and a willingness to tackle tasks of any size to ensure project success.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.