Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

About the Role

We want a Platform/Infrastructure engineer to help shape how Promise delivers and runs software, and to automate as much of that as possible.

The goal is simple, build the systems that enable delivery for our customers: faster, smarter, safer, better. You’ll work closely with our product and forward-deployed engineers to help ensure they have the necessary foundation to solve customers’ problems. Fewer humans in the loop for things that don't need humans. Deployments, security, environment setup, operations, policy checks, on-call triage, cost reviews, compliance evidence.

You'll help grow our platform, built on GCP, Terraform, Kubernetes, and CI/CD.

What you'll do

• Help build our GCP infrastructure, Kubernetes, and Terraform IaC

• Own CI/CD across all services

• Build systems that help product engineers deliver faster

• Automate platform work with AI

• Respond to incidents and make sure they don't happen again

• Work with engineering teams to build better infrastructure, faster

• Work with IT and Security to build out pipelines for our products

What will help you succeed

• 5+ years of software or infrastructure work, with time spent in a platform, infra, or SRE role

• Kubernetes experience in production

• Solid Terraform or equivalent IaC experience

• Experience building long-lasting internal systems that other people depend on

• You've been on-call for things you've built and can talk about what you learned

• You use AI tools in your own work and have opinions about them

Nice to have

• Google Cloud Platform experience (our primary cloud)

• Experience managing ArgoCD

• Typescript, Golang

• Fintech, payments, or govtech background

• SOC 2, FedRAMP, or PCI work

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Compensation Range: $165K - $220K