Product Growth Operations Coordinator
Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing is dedicated to improving the experience of finding substitute teachers, becoming a sub, and keeping student learning on track. Swing serves over 2,800 partner schools across California, Arizona, Illinois, Texas, New Jersey, New York, and Washington D.C.
Swing Education is proud to be a Minority-Owned Business; all three of our co-founders, including our CEO, CTO, and COO, are people of color. One of our founders is a woman of color. Our board of directors is also 60% female and 75% people of color. Swing Education strives to embrace Diversity, Equity, and Inclusion across the company, and embraces these values not only in its corporate hiring decisions, but also in its day to day interactions with and management of Swing Subs. Over 50% of our staff are women, and 60% are people of color (30% underrepresented groups). To learn more about Swing Education and our Core Values please click here.
The Sub Growth Team at Swing Education strives to create a quality onboarding experience for our substitute teacher candidates. The Product Growth Operations Coordinator will contribute to the growth of the Swing Education marketplace by efficiently and accurately processing onboarding documents, identifying and raising problems in day to day operations and presenting ideas for solutions. They will support and streamline the substitute teacher onboarding and engagement operations across assigned regions.
An ideal candidate is a fast learner, detail-oriented, and values effective communication with their team. To succeed in this role, you should be adaptive and able to work in a dynamic, highly interactive, and innovative environment. You also uphold and live out Swing’s core values of collaboration, transparency, continuous learning, and commitment to diversity & inclusion.
This is a temporary full-time remote position. This is a 4-month assignment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accurately and efficiently process key documentation during the screening process including tuberculosis tests, credentials, resumes, and background checks
Assist with training new members of the team and cross-training for support as needed
Flag consistent problems and pain points with examples to help inform and guide product and process improvements.
Identify and escalate bugs in the onboarding process to Product and Engineering as needed.
Help maintain accurate and engaging onboarding materials by reviewing and providing feedback from an operations perspective.
Where appropriate, find ways to integrate automation through tools like Zapier.
Help with larger projects and efforts to ensure sub onboarding and activation.
Work cross-functionally to support onboarding initiatives.
Other duties as assigned
REQUIREMENTS AND QUALIFICATIONS:
Bachelor’s degree preferred or equivalent work experience
Commitment to diversity and inclusion in working with diverse teams
Excellent communication and interpersonal skills
Detail-oriented and able to keep tasks organized
Outstanding time management and prioritization skills, particularly in a dynamic rapidly changing work environment
Comfortable with multitasking, ability to accomplish numerous tasks in an effective and timely manner
Ability to grasp concepts and follow directions independently
Good judgment and the ability to handle sensitive and confidential information with discretion
Curiosity and desire to learn, ask questions, and grow from mistakes
You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
Passion for education and supporting educators a plus
Experience with automation tooling (such as Zapier) a plus
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
- Medical/dental/vision benefits
- Flexible Time Off (FTO)
- Paid holidays
- Parental leave
- Stock options
- Professional development reimbursement program
- Co-working membership reimbursement
- Mission-driven work
- Fun, collaborative, balanced culture
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.