ABOUT SWING EDUCATION:

Founded in 2015 by former K-12 educators and administrators, Swing Education is a leading platform assisting school districts in sourcing dependable, highly qualified substitute teachers. Recently recognized as the Most Innovative Company in Education by Fast Company and named a Great Place to Work in 2024, Swing continues to set the standard for excellence in the EdTech space.

At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. We are committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education and our Core Values, please click here.

POSITION SUMMARY: Remote role with a high preference for candidates in the PST zone - (Base salary: $162,500 to $170k)

About the Role: The Manager, Account Management is a player/coach role responsible for leading and mentoring a team of Account Managers while personally managing and expanding a book of our 25 most valuable enterprise accounts. This role is 50% individual execution—delivering high-impact results directly—and 50% team leadership, training, and mentoring to establish best practices and take our Account Management team to the next level this year.

Key Responsibilities:

1. Enterprise Account Expansion & Individual Performance (50%)

• Personally manage and grow Swing Education’s top 25 enterprise accounts, demonstrating best-in-class account expansion strategies.
• Drive district-level expansion by activating additional sites and increasing platform adoption (KPI: % of schools activated per district).
• Establish high-impact customer engagement sequences to maximize retention and growth (KPI: Net Revenue Retention).
• Build strong relationships with decision-makers (CHROs, Superintendents, CBOs) and end-users (Sub Coordinators, Principals, School Admins) to ensure customer success and expansion.
• Identify and execute upsell and cross-sell opportunities, including onboarding more internal substitutes onto the Swing platform.
• Provide direct feedback to Product and Sales teams to inform Swing’s roadmap and growth strategies.

2. Team Leadership & Mentorship (50%)

• Lead, mentor, and train a team of Account Managers to drive revenue expansion, retention, and customer satisfaction.
• Serve as a hands-on coach, shadowing calls, reviewing deals, and ensuring AMs are executing with excellence.
• Develop and refine playbooks, processes, and cadences that help AMs maximize customer relationships.
• Set clear KPIs and measure individual and team performance (KPIs: % of schools onboarded, NPS, Customer Retention, Expansion Deals Closed).
• Ensure high-level HubSpot CRM discipline, maintaining accurate account insights and documentation across the team.
• Partner with leadership to optimize account segmentation, team structure, and resource allocation for scale.

What Success Looks Like in This Role:

• Personally delivers significant expansion revenue and serves as the benchmark for AM best practices.
• Elevates team performance through coaching, process improvements, and accountability.
• Strengthens customer relationships across key enterprise accounts, leading to improved retention and deeper partnerships.
• Improves operational efficiency, reducing manual work for the team while improving customer impact.
• Contributes to the broader go-to-market strategy, influencing sales, product, and customer success initiatives.

Qualifications:

• 7+ years of experience in account management, enterprise sales, or customer success, with at least 3+ years in a leadership role.
• K-12 district sales / account management experience a huge plus
• Proven success in managing and expanding enterprise accounts with a track record of exceeding revenue and retention goals.
• Experience leading, training, and scaling account management teams in a high-growth environment with rapid change
• Strong executive presence and ability to build trust with district leaders and school administrators.
• Highly data-driven, with expertise in tracking account health, forecasting expansion, and optimizing processes.
• Strong CRM (HubSpot, Salesforce, or equivalent) proficiency
• Passion for education technology and marketplace businesses is a strong plus.