Founded in 2015 by former K-12 educators and administrators, Swing Education is a leading platform assisting school districts in sourcing dependable, highly qualified substitute teachers. Recently recognized as the Most Innovative Company in Education by Fast Company and named a Great Place to Work in 2024, Swing continues to set the standard for excellence in the EdTech space.

At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. We are committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education and our Core Values, please click here.

This position is expected to operate in line with our Core Values:

• Deliver WOW to Schools and Subs
• Be Curious, Stay Curious
• Win as a Team
• Live Diversity, Equity, and Inclusion

POSITION SUMMARY:

This role ensures smooth coordination between Frontline and the Swing platform by managing data syncing, tracking and updating filled requests, and providing responsive customer support. The position serves as a key operational bridge, assisting customers via email and phone while also supporting the broader team by resolving support tickets during downtime.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate Data Syncing: Ensure accurate and timely syncing of customer requests and assignment details between Frontline and the Swing platform.
• Manage Filled Requests: Track completed substitute requests and update corresponding information back into Frontline to maintain clean and consistent records.
• Customer Support: Respond to customer inquiries via email and phone, providing clear, professional, and timely assistance.
• Support Ticket Resolution: Address support tickets during downtime, following internal workflows to ensure efficient and high-quality issue resolution.

REQUIREMENTS AND QUALIFICATIONS:

• Preferably 1–2 years of experience in customer support, operations, or a related administrative role
• Strong attention to detail with the ability to accurately manage and update data across systems
• Excellent written and verbal communication skills
• Comfortable handling phone and email inquiries with professionalism and empathy
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with ticketing systems and basic customer support workflows
• Experience with Frontline or similar school staffing/HR systems is a plus
• Proven ability to learn new platforms and tools quickly
• Reliable, organized, and able to work both independently and collaboratively

This is a contract position. The pay rate for this position is $25 per hour. This contract position requires valid authorization to work in the United States. We are not able to engage candidates residing outside the U.S. or provide visa sponsorship.