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Product Manager, Member Engagement

Thrive Market

Thrive Market

Product
Los Angeles, CA, USA · Remote
Posted on Tuesday, May 21, 2024
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
Thrive Market’s Product Management team seeks a highly quantitative individual who will be an exceptional addition to our Product team. Our ideal candidate is passionate about driving consumer-facing e-commerce solutions through delivering a unique and world-class shopping experience to our Thrive Market customers. With your experience, you will find, ideate, and ruthlessly prioritize key strategic e-commerce customer and business opportunities from inception to delivery while working with the executive team, key stakeholders, engineers, product design, analytics, and other cross-functional teams. You should love solving customer user experience problems and seeing new business opportunities utilizing qualitative and quantitative data through the empathetic lens of the user journey and by working closely with our Member Services department. To be successful in this role, you will need to be a data-driven ideator, charismatic driver, curious problem solver, and persuasive communicator. This is an opportunity to contribute and be a part of a best-in-class approach to bringing healthy foods and natural goods at affordable prices to all our members.

RESPONSIBILITIES

  • Effective, data-driven backlog prioritization and communication of customer and business requirements to development and cross-functional teams, while always aligned to business KPIs and company OKRs
  • Continually articulate problem statements, hypotheses, test plans and communicate strategic approach to leadership, key stakeholders, and development teams
  • Evaluate end-to-end customer journeys and continually identify opportunities to improve member engagement and revenue-driving experiences across mobile web, desktop, and native applications
  • Helming thoughtful experimentation across products to constantly improve the member experience through feedback and A/B testing
  • Demonstrated ability to responsibly own projects, think big, and influence across all levels of an organization to champion product lines
  • Efficient in gathering and transforming business needs into UACs and developing actionable and measurable delivery criteria for development and product design teams with urgency
  • Experience working with an agile mindset, as well as key product management best practices
  • Lead initiatives to optimize conversion rates and increase average order value (AOV) through strategic product enhancements, category experiences, and shopping personalization

QUALIFICATIONS

  • 5+ years of product management experience
  • 3+ years of experience on native consumer mobile apps
  • E-commerce experience is a must
  • Extensive experience with data-driven problem definition, building hypotheses, and executing A/B testing
  • Leveraging our internal dashboards, you should be comfortable pulling baseline data to create insights and discover trends from our users (and for more complex analysis collaborate closely with our Analytics team)
  • Driven by data and exceptional analytical skills; you know how to use both quantitative and qualitative data to build products
  • Strong communication and storytelling skills with stakeholders in all departments
  • Superior organization and project management skills with the ability to juggle multiple projects, deadlines, and communication lines
  • Craft the product strategy for your area based on data, including transactional data, usage statistics, primary design target research, competitive analysis, and industry analyst reports
  • Affinity for the social mission of Thrive Market and a deep appreciation and empathy for the needs of the customer
  • Proven track record of successfully launching and scaling revenue-generating products or features in a consumer-facing e-commerce environment
  • Subscription and/or Online Grocery product management experience is a plus!

BELONG TO A BETTER COMPANY

  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • 9 Observed Holidays
  • Flexible Paid Time Off
  • Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
  • Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
  • Free Thrive Market membership with exclusive employee discount
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
    At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
    Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
    At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
    If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.
    Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
    © Thrive Market 2024 All rights reserved.

JOB INFORMATION

  • Compensation Description - The base salary range for this position is $170,000 - $210,000/Per Year.
  • Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
  • Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!
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