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Manager, Segment Sales Strategy



Sales & Business Development
Dublin, Ireland
Posted on Wednesday, April 26, 2023

See yourself at Twilio

Join the team as our next Manager, Segment Sales Strategy.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Segment is looking for a smart, ambitious Manager of Sales Strategy interested in helping steer our fast-growing sales organization. You will work closely as the International Business Partner to our senior sales management team in the EMEA region. These sales leaders have successfully built other successful enterprise SaaS companies, you will help grow and scale our global revenue-generating operations, increase sales efficiency, and develop new business processes. This is a multi-faceted role where you will work cross-functionally with our sales team, finance, operations, marketing, and product teams. We are seeking people with a passion for helping others and who are eager to take on a variety of projects in a dynamic environment. Proven problem solving and communication skills are required, and a quantitative or technical background is a big plus.


In this role, you’ll:

  • Provide comprehensive sales operational support, including but not limited to territory management, headcount, capacity and quota management, account and opportunity management, and rules of engagement decisions.
  • Support our global forecasting cadence, while continuing to build and refine business models that improve the predictability of our business.
  • Act as a business partner with sales leadership to solve sales process pain points and implement solutions that reduce friction and increase predictability.
  • Provide ad hoc analysis on top of funnel metrics, pipeline trends, account segmentation and sales activity to inform sales leadership decisions on how to scale and grow our sales org.
  • Identify opportunities for process optimization, process redesign, or development of new processes/policies.
  • Partner with sales leadership to analyze and refine our segmentation, organizational structure and go-to-market planning processes.
  • Build and maintain key documentation regarding our policies, sale processes, and requirements.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Have strong quantitative skills and are highly data fluent - you’re able to develop and communicate penetrating insights that inform how we organize and scale our sales organization.
  • Are a natural, independent and proactive problem solver - you’re highly skilled at understanding and solving problems and are comfortable with ambiguous problems with no easy answer. When you’ve identified a gap or risk in the business, you proactively present this information to your sales leader and identify a strategy and go-forward plan.
  • Have excellent written and verbal communication skills - you’re able to effectively communicate insights, recommendations, and policies to sales leadership & sales reps.


  • Have previous experience with Salesforce in a power user capacity, Looker, Tableau and Clari experience is a plus.
  • 3-5 years of experience in a sales operations role, preferably at technology companies with sales teams of 100+ people; or experience in similar growth or operations roles in a dynamic environment.
  • Bachelor's degree or higher; business, finance, economics, or engineering focus is a plus.


This role will be remote, and based in the Dublin area.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.