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Talent Development Program Manager



People & HR, Operations
United States · Remote
Posted on Thursday, May 11, 2023

See yourself at Twilio

Join the team as our next Talent Development Program Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support the design and roll out of Talent Development programs including manager development, career frameworks and performance management.

You’ll be responsible for designing and implementing large scale programs focused on our employees to help them build the skills and capabilities needed to drive performance and grow their careers. We have a number of ongoing and new programs and we need someone with strong program management skills to implement them.


In this role, you’ll:

  • Help build, launch and manage global learning programs to help Twilions build core capabilities
  • Support the career development framework strategy and the enablement program, empowering all Twilions to build their careers - through development plans and career architecture
  • Support the redesign and roll out of our core manager development training program
  • Support the redesign and roll out of our performance management process


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years of experience in Talent Development
  • Proven track record working on large-scale, global talent development programs end-to-end with multiple stakeholders that require design and roll out with robust change management
  • Excellent verbal, written and presentation skills with the demonstrated ability to communicate in business terms


  • Strong facilitation skills, delivering impactful learning experiences
  • Experience working in a hypergrowth company - building core processes that can scale as we grow
  • Experience of using and managing cornerstone LMS
  • Strong understanding of career development frameworks
  • Experience of remote-first management development programs
  • Experience partnering with Diversity, Equity, & Inclusion teams to build and ensure equity in core talent development processes
  • Highly flexible, self-directed, and adapts well to change and accelerated timelines
  • Bachelor's Degree required; Master’s Degree in Industrial Organizational Psychology or a related field preferred


This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas.

Approximately <10%> travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $82,080.00 - $102,600.00
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.