Companies you'll love to work for

Be placed in the Kapor Talent Network talent network for opportunities from 100+ startups solving real-world problems.

Service Mesh Staff Engineer



United States · Remote
Posted on Saturday, May 13, 2023

See yourself at Twilio

Join the team as our next Service Mesh Staff Engineer (L4).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to drive, develop and operate an Istio based service mesh which will manage all service to service communications for Twilio’s services and infrastructure platform. This shared platform is essential to secure, efficient and reliable communications of Twilio’s products. If you are deeply passionate about system to system communications and solving sophisticated infrastructure problems with a service mesh, you are a great fit for our team.


In this role, you’ll:

  • Iteratively and rapidly Design, develop, and operate innovative software for managing an Istio Service Mesh infrastructure at scale
  • Participate in on-call rotation
  • Educate and advocate for new technologies in the Twilio engineering organization
  • Mentor and coach less experienced engineers
  • Create, maintain and operate critical systems that securely interconnect key applications


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 8+ years of engineering experience
  • Experience with service mesh platforms such as Istio, Envoy, Linkerd, or Consul
  • Experience with using or developing L4/L7 proxy controllers such as Contour, Nginx, and HA-Proxy
  • Experience with Kubernetes and/or containers.
  • Understand of Kubernetes ingress and egress
  • Experience with tooling surrounding the Kubernetes ecosystem including the various controllers, operators and package managers that are available. CRDs, Operator patterns, Aggregated APIs, RBAC
  • Experience and proficiency in writing sustainable GoLang. Other software experience relevant but not required: Java, Python, Rust, etc
  • Experience architecting Kubernetes aligned observability standard processes via instrumentation, logging and tracing with tools such as Prometheus, alertmanager, Grafana, Jaeger, fluentd, ELK, etc
  • Experience architecting and implementing software development and deployment standard processes using tools such as ArgoCD, Jenkins, Flux, etc
  • Experience developing various level of tests including unit, integration, performance and ongoing operational canary testing
  • Experience with cloud automation and lifecycle management tooling such as Terraform, ansible, chef
  • Experience with AWS and its different products including compute, networking, and storage
  • Written communication skills including how to document and diagram design requirements.
  • Computer Science background and education


  • Experience implementing secure Multi-tenant software solutions
  • Experience in open source collaboration
  • Experience with virtualization technology
  • Linux internal, distributed systems and OS experience.


This role will be remote based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $160,080 - $200,100.
  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520 - $211,900.
  • Based in the San Francisco Bay area, California: $188,320 - $235,400.
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.