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Strategic Account Executive



Sales & Business Development
Tokyo, Japan
Posted on Thursday, August 24, 2023

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.


In this role, you’ll:

  • Manage and expand some of our most important customer accounts, including high growth technology, ecommerce, and fintech companies.
  • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
  • Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
  • Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
  • Run a disciplined forecast, consistently achieve on goals, and present guidance to executive management.
  • Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
  • Accountable for relationship management, cross sells, upsells and solutions consulting.
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • Demonstrated track record of managing business forecasts and financial models.
  • Entrepreneurial mindset with appetite to define process and build programs.
  • Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
  • Excellent verbal and written communication skills.
  • Bachelor’s Degree or equivalent years of experience.


  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
  • Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
  • Software, SaaS, CPaas or PaaS selling experience.


This role will be remote in Japan.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.