See yourself at Twilio

Join the team as Twilio’s next System’s Administrator within their Spam and Fraud Tactical Team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to own Twilio’s policies and filtering rules for in-flight traffic filtering to prevent SPAM and fraud from leaving our platform. .

We are looking for a Systems Administrator for our Global Fraud Operations organization, which consists of operations managers, specialists and analysts. This is a full time remote role. You’ll influence a team of managers and specialists and have extensive knowledge of the creation of filters and rulesets. You’ll design and execute spam and fraud mitigation projects.

We’re looking for someone who pays attention to detail, is passionate about working to the highest level of accuracy and is comfortable communicating with both internal stakeholders at a technical level and external commercial partners.

Responsibilities

In this role, you’ll:

• Act as the owner for Twilio’s in-flight traffic monitoring to prevent SPAM and fraud from leaving our network.
• Use your technical expertise to create and maintain SPAM and fraud policies on the AdaptiveMobile client platform.
• Use your expertise with the current threat landscape to prevent bad actors from sending fraudulent and non-compliant traffic from Twilio’s platform.
• Analyze data collected from customers’ traffic to identify and investigate threats while minimizing false positives.
• Work on your own initiative, with minimal supervision, but with the support of a Sr. Manager, product managers, and a global team of analysts.
• Partner with product, engineering and customer support teams to strike a balance between risk mitigation and the customer experience.
• Translate business requirements into effective rules for our spam and fraud filtering platform.
• Exhibit strong attention to detail and meticulously follow step-by-step processes while creating, managing, and updating rulesets and rules.

Required:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in systems administration, with a strong focus on rule-based systems, preferably in the context of spam filtering, fraud rules, or cybersecurity
• Thorough understanding of rule-based systems and their application in a spam filtering context.
• Basic familiarity with SQL/Database concepts
• Ability to communicate concepts clearly to technical and non-technical audiences
• Willingness to work a non-traditional schedule; working North America hours, weekends and holidays may be required

Desired:

• Master's degree in Computer Science, Information Systems, or a related field.
• Knowledge of TCP/IP, HTTP, SMTP and DNS
• Strong understanding of telecommunications networks, A2P messaging, and industry-specific compliance regulations.
• Demonstrated experience using machine learning and/or data-driven approaches to enhance spam and fraud filtering accuracy.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $109,000-$135,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.