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HR Service Center Representative

Twilio

Twilio

People & HR
Colombia
Posted on Tuesday, September 12, 2023

See yourself at Twilio

Join the team as Twilio’s next HR service center representative.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to provide Tier 1 support for the employee lifecycle processes as part of the People Operations team who are focused on optimizing, globalizing, and taking new employee services higher up the People services value chain.

Responsibilities

In this role, you’ll:

  • Leverage Workday and ServiceNow to perform transactions, support employees, and internal clients
  • Document, maintain and communicate core HR processes to users and partners
  • Data entry into Workday for new hires, terms, and other core people processes
  • Driving core business processes through the systems
  • Provide operational support to employees and internal partners on Benefits, Compensation, HR Policies, Background Checks, HR Systems (Workday, Greenhouse, ServiceNow), and Mobility and Immigration
  • Maintain confidentiality of core HR data and projects
  • Support interview scheduling for the Talent Acquisition team globally
  • Support the core on-boarding and termination administration globally

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor's degree or equivalent, plus minimum 2+ years HR experience required, ideally in a shared services or contact center environment.
  • Able to demonstrate effective prioritizing, organizing, problem solving, collaboration, articulation and communication skills
  • Attention to detail with emphasis on accuracy and quality

Brings curiosity, and desire to find opportunities for improvement

  • Keen to continue learning and developing their skills, having a growth mentality

Desired:

  • Experience with Workday, ServiceNow
  • Good hands on experience working on spreadsheets and presentations

Location

This role will be based in our Bogota, Colombia office.

Approximately 5% travel is anticipated (Need basis only).

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.