Companies you'll love to work for

Be placed in the Kapor Talent Network talent network for opportunities from 100+ startups solving real-world problems.

Senior International Payroll Analyst



IT, Accounting & Finance
Posted on Wednesday, November 1, 2023

See yourself at Twilio

Join the team as our next Senior International Payroll Analyst

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support global payroll operations.The person in this role will either deliver first in class payroll service to our employees, ensure compliance,
accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.


In this role, you’ll:

  • Skillfully handle payroll processing for employees in Colombia, ensuring accuracy and compliance with local regulations.
  • Participate in special projects and initiatives related to payroll and employee benefits specific to the Colombian workforce
  • After receiving proper training, contribute to the payroll processing for employees in various countries, maintaining accuracy and compliance.
  • Handle payroll elements specific to Colombia, such as housing allowance and income tax withholdings, ensuring precise calculations and compliance with local laws
  • Ensure timely payments of AFC and AVP and stay updated on SENA regulations.
  • Work closely with the payroll vendor to ensure all payroll-related transactions are collected, processed, and reported accurately and in a timely manner.
  • Support the accounting team by assisting in the preparation of payroll journals and accruals, and conduct research to resolve inquiries related to payroll general ledger balances.
  • Build and nurture relationships with key stakeholders within the organization, offering support and input when necessary, particularly in matters related to payroll.
  • Serve as the main point of contact for employees in Colombia and other designated payrolls, addressing their queries and concerns related to payroll.
  • Continuously identify opportunities for process improvement within the payroll function and implement enhancements to ensure efficiency and accuracy.
  • Ensure a high-quality employee experience by assisting with payroll onboarding, addressing ad-hoc queries, and managing the annual tax reporting process effectively.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 4yrs+ of experience managing payroll processing for Colombia with working experience in
  • Experience with processing equity transactions
  • Bachelor’s degree in Finance or another relevant field or equivalent work experience
  • High attention to detail
  • Discipline and ability to meet tight deadlines, and prioritize competing workloads
  • Excellent written, and verbal communication skills in English
  • Very strong analytical and problem-solving skills while keeping customer experience top of mind
  • Experience in Workday, Immedis, or similar global payroll platforms
  • Experience with ServiceNow or similar ticketing systems


  • Experience in payrolls in jurisdictions outside Colombia a plus


This role will be based in our Bogota, Colombia office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.