Companies you'll love to work for

Be placed in the Kapor Talent Network talent network for opportunities from 100+ startups solving real-world problems.

Senior Strategic Account Executive - FINTECH



This job is no longer accepting applications

See open jobs at Twilio.
Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, January 24, 2024

See yourself at Twilio

Join the team as our next Senior Strategic Account Executive - FINTECH.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead relationships with our largest current Financial Services and Fintech Enterprise customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Senior Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.


In this role, you’ll:

  • Manage and expand some of our most important Financial Services and Fintech accounts.
  • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
  • Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
  • Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
  • Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
  • Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
  • Generate pipeline through proactive efforts and collaboration with your manager.
  • Share industry developments with your team and peers.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 7+ years of Enterprise Sales experience and a track record of selling complex technical solutions
  • Accountable for relationship management, cross sells, upsells and solutions consulting.
  • Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
  • Track record of identifying and building relationships widely across a given account
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • Demonstrated track record of managing business forecasts and financial models.
  • Excellent verbal and written communication skills.
  • Entrepreneurial mindset with appetite to define process and build programs.
  • Familiarity with Sales Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong
  • Hands on. Passionate. Creative. Ethical. Team-player. Eager to deliver excellence.
  • Bachelor’s Degree or equivalent years of experience.


  • Domain expertise from a highly quantitative industry such as financial services, investment banking, Fintech, and security or commodity trading especially in non-standard segments.
  • Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
  • Experience selling API-based solutions
  • Software, SaaS, CPaas or PaaS selling experience.


This role will be based in the Bay Area.

Approximately 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $144,720 - $180,900.
  • Based in New York, Washington State, or the San Francisco Bay area, California: $160,800 - $201,000
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

This job is no longer accepting applications

See open jobs at Twilio.