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Senior Analyst Relations Manager



Remote · United States
Posted on Saturday, January 27, 2024

See yourself at Twilio

Join the team as Twilio’s next Senior Analyst Relations Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive impactful two-way engagement with industry analysts around Twilio’s Communication Platform as a Service (CPaaS) solutions. The ideal candidate should have a strong understanding of analyst relations best practices, and how to deliver outstanding business results that support broader marketing and company initiatives. The Senior Analyst Relations Manager will report to the Senior Director of Analyst Relations.


In this role, you’ll:

  • Develop and execute on a strategic plan for engaging with top analysts to drive influence
  • Work cross-functionally with teams such as PMM, Product Management, Customer Advocacy, PR, Investor Relations, Finance and Legal to support Twilio business objectives
  • Manage and lead analyst report submissions and related reprint campaigns
  • Guide spokespeople and internal stakeholders on analyst content and best practices for engagement
  • Identify, connect and tap key independent influencers to amplify Twilio’s message


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5-7+ years’ experience in Analyst Relations or related experience in Communications, Public Relations or Product Marketing
  • Deep knowledge and passion for building relationships with key enterprise software analysts and influencers
  • Proactive, professional, respectful and curious
  • Strong communications skills and ability to quickly build and maintain relationships
  • Ability to understand technical capabilities and how these are differentiated
  • Interest in solving problems and passion for research
  • Bachelor’s degree


Experience working with CPaaS, developers or APIs a plus


This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $135,920 - $169,900.

  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $143,920 - $179,900.

  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.