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Process Manager, Commercial Solutions



This job is no longer accepting applications

See open jobs at Twilio.
Remote · United States
Posted on Wednesday, February 7, 2024

See yourself at Twilio

Join the team as our next Process Manager, Commercial Solutions

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Comms Commercial Solutions (CCS) Process Manager (PM) role will be primarily responsible for policy ownership and updates, managing the relationship with our SFDC team, coordinating internal and external documentation, and running other key CCS team processes. This role will report directly to the leader of the CCS team.


In this role, you’ll:

  • Develop and take ownership of policy documents, ensuring clarity, relevance, and adherence to organizational objectives.
  • Foster and maintain structured relationships with the System Ops/SFDC team, ensuring effective collaboration and communication channels.
  • Establish and execute a quarterly Post Mortem process to analyze and learn from past experiences, providing insights to improve team operations and offering actionable recommendations to partner teams
  • Take charge of internal and external documentation, ensuring it is up-to-date, comprehensive, and easily accessible for team members and external stakeholders.
  • Develop a framework for structured relationships with Pricing and other supporting teams, promoting seamless collaboration, and enhancing overall efficiency in operations.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


This role will be based in the USA and will be remote.

Approximately 0-5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $112,000 - $140,000
  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $118,000 - $148,000
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

This job is no longer accepting applications

See open jobs at Twilio.