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Staff Product Designer



Product, Design
India · Remote
Posted on Wednesday, April 24, 2024

See yourself at Twilio

Twilio is seeking a Staff Product Designer to join our Design Systems team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

In this role, you will be empowered to create a best-in-class and inclusive-by-default UX platform, Paste, that helps designers and engineers express and build sophisticated user experiences. Your work will involve defining and designing robust, easy-to-use, and reusable components, patterns, and flows. You’ll think platform-first, and prioritize high-quality communication and great documentation. You’ll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform, used by internal Twilions and Twilio customers.

About the team

The Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences. The team powers critical parts of Twilio’s current products and is responsible for designing the next generation of its user experiences. The team is currently 2 product designers and 2 UX engineers.

Skills & responsibilities

  • Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
  • Proficient in maintaining component and style libraries in Figma.
  • Has a solid understanding of visual design, typography, color, and hierarchy.
  • Has a strong interest in creating beautiful, accessible experiences, and has an eagerness to learn and apply WCAG 2.1 AA guidelines.
  • Use research and evidence to improve and evaluate solutions for customers, developers, and designers.
  • Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences.
  • Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience.
  • Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Demonstrated ability to lead and refine comprehensive user-centered designs, guiding junior designers and collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products.
  • Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
  • A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions.
  • Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level.
  • Strong ability to provide guidance and mentorship to peers of all levels, fostering a culture of continuous improvement through constructive feedback and effective communication.
  • Strong communication, facilitation, and presentation skills.
  • Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability.


  • Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
  • Experience at a SaaS software company serving B2B customers.


This role will be remote, and based in India.

Approximately 5% travel is anticipated.

What we offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at