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Director, Software Engineering



Software Engineering
India · Remote
Posted on Tuesday, July 9, 2024

See yourself at Twilio

Join the team as our next Director, Software Engineering on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive the long-term technology vision of the Data Connections & Platform Extensibility team inside the Customer Data Platform (CDP) group. The team enables our industry-leading Segment CDP catalog by building key strategic integrations and empowering our partner ecosystem through a self-service portal to build next generation customer engagement applications. This role will closely partner with senior technology and product leaders in the organization to enable the engineers to turn ideas into reality.


In this role, you’ll:

  • Manage a team of world-class full-stack engineers building key strategic integrations and platform extensibility features powering Twilio Segment CDP and external developer-facing tools.
  • Partner with product and engineering leaders to define the long-term strategy to enrich the partner ecosystem around Twilio Segment CDP.
  • Define, audit, and iteratively improve the team’s software engineering practices achieving world-class reliability, security, and cost-efficiency.
  • Hire and develop the talents in the team by building a brand to attract the talent and providing mentorship to the team members.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 15+ years of relevant engineering experience out of which 7 years of engineering management experience in building and scaling product-focused engineering teams.
  • Experience in scaled people leadership by managing managers and senior-most individual contributors in the organization.
  • Exposure to architectural design patterns of high-scale systems (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, etc.) and experience leading large-scale, cloud-based software architectures.
  • A proven track record of delivering software products that delight customers, and operating them at the highest level of reliability.
  • Excellent written and verbal technical communication skills.
  • Experience hiring skilled and diverse full-stack software engineering talents.
  • Experience driving career growth for early-in-career, mid-level and senior engineers.


  • Exposure to Advertising Technology, Marketing Technology domains.
  • Experience building software solutions together with external partner organizations.
  • Experience designing and implementing highly available, performant, and fault-tolerant distributed systems that provide durable and (eventually) consistent results.
  • Understanding of the application development utilizing AI/ML technology stacks.


This role will be based in our Bengaluru, India office.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at