See yourself at Twilio

Join the team as our next Software Development Engineer on Twilio’s FLEX product engineering team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to power the future of communications. Twilio Flex is a fully programmable cloud contact center platform that enables mission critical customer communications for businesses such as Lyft, Shopify, Nike and many others.

Twilio’s Bridge team itself builds and designs challenging GraphQL solutions to be used by our real-time AI Contact Center product. That can consist of classical REST API queries and also real-time subscription services. In addition to that, many other teams rely on integrating their services with the Flex Bridge services to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central in creating a core product that provides leverage to all Twilio’s Flex Contact Center and engineering teams!

Responsibilities

In this role, you’ll:

• Build and improve the GraphQL query and subscriptions layer using Spring Boot for Twilios programmable cloud contact center platform - Flex.
• Design and develop elegant and scalable solutions across a wide variety of contexts including a highly available and responsive API guaranteeing 99.999% SLA.
• Interact extensively across all other engineering teams within Twilio and more specifically within other Flex engineering teams to align on engineering and architecture decisions.
• Live and champion mature, high-quality engineering through writing tests, valuing code maintainability, documenting your work, etc.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Scalable backend. You understand scalability challenges and the performance of server-side code. You can design and develop horizontally-scalable, resilient and fault tolerant API’s and services.
• 2+ years of experience with JVM stack languages (Java experience is great). Go, Python, C# or Typescript familiarity is also helpful.
• Cloud. You are proficient in cloud technologies and are hands-on in at least one cloud platform: GCP, AWS, or Azure. You are able to both design and develop cloud-based systems and operate them in an automated fashion.
• Testing. You are passionate about quality and can engineer it at all stages of software development. You are able to design and develop a quality pipeline requiring as little human intervention as possible.
• Operations. You like to own a domain end to end, including deployment and operation of your services in production.
• Communication and collaboration. You have strong communication skills and desire to make an impact and thrive in small, collaborative, energetic teams.

Desired:

• Experience with event streaming technologies.
• No stranger to Docker and containerisation in general.
• Experience participating in development for large scale services.

Location

This role will be remote, and based in Estonia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.