Assistant Analyst, Law Enforcement Response
Twilio
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Assistant Analyst, Law Enforcement Response.
About the job
This position is needed to process and respond to government agency requests for information from around the world, with a focus on Japan-based matters. In this role, you’ll be a member of our tight-knit team of legal professionals and report to our Associate Managing Paralegal, Law Enforcement Response. The ideal candidate for this position will be a team player who lives the Twilio Magic!
Responsibilities
In this role, you’ll:
- Review and process Japanese police requests, including by reviewing and logging request details and documents into our internal government request case management system, drafting accurate, professional responses to law enforcement inquiries in Japanese, and mailing physical letter responses to the police;
- Receive and handle phone calls from Japanese law enforcement agents;
- Respond to government requests for information from around the world—including subpoenas, court orders, search warrants, and emergency disclosure requests—in strict accordance with Twilio’s procedures and policies, and applicable law;
- Assist with high-volume data and document management, and other organizational projects;
- Identify opportunities to streamline and improve inter- and intra-team processes and procedures;
- Find opportunities to develop your passions and skills!
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Business-level fluency in both Japanese and English, with excellent written and verbal communication skills;
- Be a self-starter who works effectively on a geographically dispersed team, including by exhibiting good judgment of when to escalate issues to colleagues and supervisors;
- Excellent organizational, communication, and interpersonal skills;
- Strong attention to detail;
- Proficiency in the use of software, including Google Workspace products, Microsoft Word, and Microsoft Excel;
- Willingness and ability to develop proficiency with unfamiliar digital tools and platforms.
Desired:
- Prior experience handling or reviewing legal or law enforcement documents
- A sense of humor, enthusiasm for technology, and desire to learn about Twilio’s products and service
- A short (no more than one page!) cover letter describing why you are interested in the position.
Location
This role will be remote, and based in Japan.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.