Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Partner Operations oversees all operations, strategy, and execution for our transit solutions around the world. As a Principal, you will lead a diverse array of projects directly impacting operational, financial, and commercial performance. You will set strategy and lead end-to-end projects in areas including operational processes, P&L performance, supply and demand balancing, partner engagement, and product design/improvement. As a senior member of the team you will regularly collaborate with Partner Success, Product, Finance, and our Global Operations team to drive continuous improvement across a portfolio of services.

What You’ll Do:

• Identify and solve problems in real time - collaborate with our Global Operations team to create solutions for problems as they arise across all aspects of our operations (e.g. supply, economics, driver growth, marketing, customer support)
• Set aggressive P&L targets and develop the solutions to achieve them
• Lead strategy sessions with partners, helping them develop and grow a fully operational on-demand transit system
• Drive growth in the business by leveraging key learnings from active services to shape our product features and operational practices
• Galvanize other teams (partner ops teams, finance, data science, product, senior management) to achieve long-term goals, unlock new value, and set Via up for scale
• Collaborate with our world-class product and engineering team to prioritize product pipelines and brainstorm, design, and test new products in new markets

Who You Are:

• Able to own large, complex, cross-functional projects end-to-end and drive to results
• A great communicator. You are excited to bring operational concepts and new products to life in front of a group of external partners and stakeholders
• Comfortable with analytical tools (e.g., Excel, Tableau, SQL, Python) and a willingness to further develop this skill set
• No problem is too big or small. Willing and excited to engage on operational details and get into the weeds
• Excited to mentor and manage Associate and Associate Principal team members
• 5+ years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm
• Hold a Bachelor’s Degree
• Demonstrated record of entrepreneurial achievement
• MBA is a plus but not required

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $125,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.