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Community Engagement Specialist



Fort Worth, TX, USA
Posted on Thursday, June 13, 2024

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Community Engagement Specialist, you will lead Via’s efforts with our partners to engage in Fort Worth, Texas. The Community Engagement team works with local communities to ensure that our products and services meet the needs of, and are inclusive to, a wide spectrum of riders including the most vulnerable portions of the population. From project scoping and consulting to ensuring no rider is left behind as a new service launches, we’re there to support the community at every stage of the deployment journey.

Note that this is a part-time role (up to 20 hours/week) that is temporary in nature with a planned end date in December of 2024.

What You’ll Do:

  • Execute on Via’s community engagement strategy in Fort Worth, TX, working both internally and externally to engage community groups, elected officials and riders, with a strong focus on vulnerable rider populations.
  • Build relationships with community organizations and leaders to increase awareness of Via’s services in their local communities and solicit information about their needs. This includes providing on the ground and virtual efforts such as attending community events, leading trainings, and creating engagement materials.
  • Engage with riders and develop programs for continued education to ensure community members understand and take advantage of all service offerings.
  • Support with local elected official engagement to understand community needs and engage their constituents.
  • Create and deliver targeted marketing content aimed at educating community members on service offerings
  • Serve as the main local point of contact regarding community engagement for our partner, helping them proactively identify and address community barriers and concerns.

Who You Are:

  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Experience in a community engagement or strategist role
  • Excellent verbal and written communicator with a knack for always finding the right tone
  • Problem solver; you don’t accept the status quo and are always looking for creative solutions
  • Meticulous and vigilant, with a high level of attention to detail
  • Spanish language skills a plus

Compensation and Benefits

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Hourly Pay Range: $20.00-$30.00/hr

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

Ready to join the ride?

Via is an equal opportunity employer.