COMPANY OVERVIEW:

Zing Health is a tech-enabled health insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY:

Under the direct supervision of the Director, Health Services, the Care Coordinator will be responsible for assisting Zing Health members with accessing and optimizing the use of resources to address social determinants of health, performing assessments, and assisting members to navigate through the health care ecosystem.

Fundamental Components includes but are not limited to:

• Conduct Health Risk Assessments
• Establish effective relationships with individuals while promoting general support
• Assist members with value-add benefits such as transportation, dental, vision programs
• Contact PCP offices for member information as needed
• Send member/provider notifications for Interdisciplinary Team meetings
• Provide education and referral assistance regarding energy assistance programs, housing assistance programs, and other social determinants of health with the goal of promoting self-sufficiency and improved health care outcomes.
• Provide assistance with linking to community resources.
• Assist members with referrals to Case Management or Disease Management, if desired.
• Assist members with arranging post-discharge meals, transportation, and other services offered by Zing Health.
• Participate in staff meetings, training sessions, interdisciplinary care team meetings, as directed.
• Document activities in Care Management Systems and tools for tracking.
• Perform telephonic, written, and/or electronic follow-up with Zing Health members, as required.
• Maintain confidentiality of member’s health information in accordance with HIPAA and Zing Health’s Confidentiality requirements.
• Perform other duties, projects, and actions as assigned.

• Associate or Bachelor Degree in the Human Services and/or Health-related field is required, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Previous experience with health education, human services, and supporting behavioral change.
• Problem-solving skills; the ability to systematically analyze problems, draw relevant conclusions, and devise appropriate courses of action.
• Verbal and written communication skills including listening, discussing, and documenting needs with members, providers, internal staff/management, external vendors, and community resources.
• PC proficiency to include Word, Excel, PowerPoint, database experience, and Web-based applications.

Preferred Skills:

• Effective presentation skills.
• Previous experience working with social service agencies.
• Personal management skills — Plan and manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Teamwork —the ability to work well with one or more groups.
• Interpersonal effectiveness — Relate to co-workers and build relationships with others in the organization. Experience working with culturally diverse populations.
• Strong work values — Dependability, honesty, and a positive attitude.

Zing Health offers the following benefits:

• A competitive salary based on the market
• Medical, Dental, and Vision
• Employer-Paid Life Insurance
• 401(K) match up to 4%
• Paid-Time-Off
• Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.