COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

The Senior Manager, Platform & Engineering Operations is a hands-on engineering delivery leader responsible for directly driving execution, operational excellence, and platform reliability across Zing Health’s enterprise application and integration ecosystem.

This role is accountable for day-to-day engineering delivery, not just oversight. The individual actively engages in delivery planning, solution design reviews, sprint execution, release readiness, and production operations to ensure engineering initiatives are delivered on time, at high quality, and in alignment with enterprise architecture standards.

The role leads and coordinates onshore and offshore engineering teams, owns SDLC and release discipline, and works hands-on with DevOps, Architecture, and Platform teams to modernize and operate critical systems including APIs, Member Portal, Mobile Applications, Website, EDI workflows, and cloud-based microservices.

This position requires a leader who is comfortable rolling up their sleeves—reviewing designs, unblocking teams, resolving delivery issues, and leading incident response—while also establishing repeatable, well-governed engineering practices that scale.

ESSENTIAL FUNCTIONS:

Hands-On Engineering Delivery

• Directly lead engineering execution across initiatives, ensuring predictable delivery and quality outcomes.
• Actively participate in sprint planning, prioritization, standups, and delivery reviews.
• Unblock teams, resolve dependencies, and drive accountability across onshore and offshore resources.
• Track delivery metrics and take corrective action to improve throughput and predictability.

Architecture & Technical Leadership

• Review and guide solution designs to ensure scalability, security, performance, and architectural alignment.
• Partner with Enterprise Architecture to translate standards into executable engineering patterns.
• Provide hands-on technical guidance during implementation, not just design review.
• Support modernization initiatives across APIs, integrations, and cloud-native platforms.

SDLC, Release & Production Operations

• Enforce practical SDLC discipline, engineering standards, and quality gates.
• Own release planning, deployment readiness, and go/no-go decisions.
• Lead production incident response, root cause analysis, and remediation.
• Work closely with DevOps to improve CI/CD pipelines, automation, monitoring, and reliability.

Platform & Integration Operations

• Own the operational health of enterprise platforms including APIs, microservices, portals, mobile apps, and EDI pipelines (278/837/835/270/271).
• Manage escalations and coordinate cross-functional troubleshooting with internal teams and vendors.
• Ensure integrations are reliable, monitored, and compliant with architectural standards.

JOB REQUIREMENTS:

• 10+ years of overall technical experience, with at least 3 years in hands-on engineering delivery leadership roles managing complex platforms or multi-team initiatives.
• Strong knowledge of SDLC, CI/CD, and cloud-native engineering (Azure preferred).
• Deep experience with APIs, microservices, and integration patterns.
• Proven ability to drive delivery accountability across onshore/offshore teams.
• Experience with release management and production operations for enterprise systems.

Preferred Experience

• Healthcare IT (Medicare Advantage, CMS, EDI).
• Azure Functions, APIM, event-driven architectures.
• Experience operating within enterprise architecture and governance frameworks.

Zing Health offers the following benefits:

• A competitive salary based on the market

• Medical, Dental, and Vision

• Employer-Paid Life Insurance

• Paid Maternal Leave

• Paid Paternal Leave

• 401(K) match up to 4%

• Paid-Time-Off

• Employee Assistance Programs

• Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

Zing Health is committed to being an Equal Opportunity Employer. This means the company ensures all employment decisions, including hiring, promotion, compensation, and benefits, are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Zing Health strives to create a diverse, inclusive, and respectful workplace, providing equal access and opportunities for all employees and applicants. The organization actively promotes a culture of fairness and non-discrimination, supporting the personal and professional growth of every team member.