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Product Design - Lead



Product, Design
Nairobi, Kenya
Posted on Sunday, October 2, 2022

Company Description

Ajua is The Integrated Customer Experience Solution for Businesses in Africa.

We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading brands of various sizes and industries on the continent to create actionable strategies that drive business growth.

Job Description

By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision.

More responsibilities in detail:

  • Set design requirements based on information from internal teams and user research.

  • Identify new product improvement opportunities.

  • Analyze how a new product satisfies market needs and consumer preferences.

  • Stay up to date on current industry trends and market conditions.

  • Coordinate with other design team members to ensure consistent and accurate communication.

  • Modify and revise existing designs to meet changing customer preferences.

  • Work closely with product engineers to suggest improvements for products and processes.

  • Present product design ideas to cross-functional teams and senior leadership.

  • Own the design culture for the whole organization



  • Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing

  • An intuitive eye for customer needs beyond the obvious

  • Excellent attention to detail

  • Ability to collaborate with cross-functional team members

  • Ability to collect and interpret both qualitative and quantitative feedback

  • A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives

  • Ability to effectively communicate and persuade around design concepts

  • Passion for design; not satisfied with the status quo and always thinking of ways to improve

  • Creative problem-solving skills

  • Dynamic, creative personality, effective at engaging and influencing a variety of audiences

  • Provide assistance to product engineers when needed

  • Recommend new tools and technologies by staying abreast of the latest trends and techniques

Additional Information

Working Conditions:

  • Potential travel between East

  • Growth stage startup grind! Working in a dynamic startup environment

  • Competitive salary and benefits

Ajua is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.