About the Role and the Department

Catchafire’s Platform team comprises product, engineering, UX and design, and QA. The Platform team is collectively responsible for building, innovating, and maintaining Catchafire’s skills-based volunteering marketplace platform.

As a Senior Product Manager you will play a critical role working closely with the rest of the Platform team and cross-functionally on key activities related to product development. You will drive market and stakeholder discovery, contribute to roadmap development, define scope for new features and capabilities, and ensure execution

Competencies

• Self-driven and responsible: You are a motivated self-starter that is comfortable charting a path through the unknown. You have a strong sense of responsibility for your own work as well as the work of your team. You know that even if you are not the one writing the code or creating the design, you hold responsibility for defining the work in a way that is logical and crystal clear. You remove roadblocks for your team as complications arise. You have strong follow-through and are known by your peers as someone who can drive hard projects to completion.
• Data-driven: You understand that a problem cannot be solved until it is properly understood, and you know that to understand a problem you need to deeply understand the people and processes it affects and why. You use qualitative and quantitative research and data to challenge assumptions, back up ideas, and demonstrate success. You know how to extract insights from data (SQL skills are a strong plus) and synthesize user feedback into actions.
• Strong execution: Ability to clearly plan and communicate the details of getting from a big idea to a shipped product/feature. Detail oriented and thorough. You are comfortable getting into the weeds on a variety of technical issues, and do not hesitate to ask questions in order to fully understand the scope of work and trade offs. You recognize trade-offs quickly and can help define the work in a way that optimizes for both efficiency and value.
• Collaborative: You work seamlessly with a wide range of teams in order to create solutions. You build strong relationships with your teammates, elevate work across teams, and are adept at getting what you need from the many stakeholders involved in cross-functional work.
• Mission-first: You want to deeply understand the nonprofit sector, our nonprofit and volunteer users, and what critical problems our product is solving. You are motivated by the Catchafire vision to transform the nonprofit sector
• Fast Study, Systems Thinker: You synthesize information quickly and are constantly driving improvements based on new information and learnings. You structure your own work in a systematic, scalable way to maximize learning and help you and your team accomplish goals efficiently.
• Meticulous Multitasker: You are detail-oriented and have excellent organizational skills. You are efficient and can manage a range of priorities to keep progress going on many fronts at once. You know that great ideas require excellent execution to be successful.

Responsibilities

This position reports directly into the Chief Product Officer and will contribute to setting and executing the product strategy. The Senior PM supports the end-to-end product development process from inception, strategy, and research, to design, build, launch and success tracking (and everything in between).

• User Advocate: Build subject matter expertise in the nonprofit sector, volunteering and corporate social responsibility. Develop a strong, evidence-based point of view on how our customers and users engage with the platform and what they need for success.
• Inception & Research: Conduct qualitative and quantitative research (e.g., user interviews, surveys, data analysis) to support development of new product features.
• Planning: Contribute to the product roadmap, feature backlog, and product documentation by creating user stories, user flows, functional specifications, and test plans.
• Project Management: Work hand in hand with the design lead and tech lead for your squad to plan and run 2-week sprints and ensure timely delivery. Create a high functioning team culture complete with killer execution and a good dose of humor and fun.
• Results Measurement & Monitoring: Use data analytics software to understand the performance of product features relative to benchmarks and business goals. Identify opportunities to improve product features based on metrics and KPIs.

Experience / Background

In order to be successful in this role you must meet most, if not all, of the following needs:

• Prior direct experience in a product management role with demonstrable skills in data analysis and data-driven prioritization, systems thinking, structured problem solving, roadmap development, feature planning, collaboration, and executing from idea to launch
• Experience running agile sprints, and the ability to design lightweight processes to increase team collaboration and velocity with an eye towards continuous improvement
• Superb, clear and logical written and verbal communication skills
• Strong ability to multi-task and handle multiple deliverables and projects at once while sticking to deadlines
• Track record of executing in a fast-paced environment
• Interest in and aptitude for quantitative and qualitative research and data analysis
• Demonstrable ability to learn new tools and systems quickly
• Familiarity with or interest in Diversity, Equity, and Inclusion (DEI), and specifically how these concepts manifest in a professional setting
• Experience using SQL, Google Analytics, Fullstory, Tableau, or other similar tools

Nice to Have:

• Experience with marketplace platforms and / or b2b enterprise software
• Experience with nonprofits, foundations, government or corporate philanthropy

Compensation & Benefits

• The salary range for this role spans $100,000 - $135,000 annually and includes an equity component.
• Compensation is commensurate with experience and is also based on geography.
• Fully remote work environment with a one-time work-from-home stipend to help you set up your space
• Unlimited PTO and paid time off to volunteer
• 401K, medical, vision, and dental insurance
• Professional development stipend